mail order

macgyver49

macgyver49

Not-quite-so-new-guy
Jan 30, 2019
6
3
Just wanting to share my experience with mail order.
I ordered door straps from dixie restoration January 2nd,
after 6 weeks of emailing them wondering where my parts were, I finally get a call saying they no longer use that supplier.
I wonder when they knew that and why keep my money all that time never once saying anything about "backorder".
they did say they could get me longer ones and I would have to drill new holes in the door panel, ain't going to happen.
I went to Mikes Montes and ordered the same thing. I got a conformation that day and 1 hour later a ups tracking #
I know who I'll be using from now on.
 
xylorex

xylorex

Apprentice
Aug 2, 2018
90
18
New Orleans, LA
I hear ya buddy, I'd blackball them too. I've had exact same experience with classicparts.com, and never again!!

thanks for the feedback on Mikes Montes
 
TURNA

TURNA

Geezer
Jul 24, 2009
7,801
113
Socialist NY
WOW I am surprised they have always been great for me.
 
  • Agree
Reactions: Texas82GP
macgyver49

macgyver49

Not-quite-so-new-guy
Jan 30, 2019
6
3
WOW I am surprised they have always been great for me.
No place is constantly bad or they wouldn't be in business, its just how they handle the occasional issues that always seem to pop up.
 
Dixie Restoration Depot

Dixie Restoration Depot

Apprentice
GBodyForum Sponsor
Oct 24, 2016
90
33
Manchester, CT
We certainly understand why you're upset and we are very sorry that we let you
down. We should not have taken the word of our supplier at face value
without following up. Had we not done that, we could have contacted you much
earlier to offer you an alternative or a refund. You seemed very
understanding about this when we spoke on the phone, but since that no
longer appears to be the case, please let me assure you again that this was
a rare and isolated incident. As others here have pointed out, no company is
perfect and we will certainly learn from this mistake. We have a long
history of being a reliable source for the G-Body market, so as long as our
positive reviews continue to widely outnumber the negatives, hopefully, we
can earn back your business in the future.
 
69hurstolds

69hurstolds

Royal Smart Person
Jan 2, 2006
2,112
113
We certainly understand why you're upset and we are very sorry that we let you
down. We should not have taken the word of our supplier at face value
without following up. Had we not done that, we could have contacted you much
earlier to offer you an alternative or a refund. You seemed very
understanding about this when we spoke on the phone, but since that no
longer appears to be the case, please let me assure you again that this was
a rare and isolated incident. As others here have pointed out, no company is
perfect and we will certainly learn from this mistake. We have a long
history of being a reliable source for the G-Body market, so as long as our
positive reviews continue to widely outnumber the negatives, hopefully, we
can earn back your business in the future.
THIS is what I was talking about in the SMS thread. Going the extra mile in an attempt to keep a customer. Something SMS apparently needs to learn if all the horror stories prove true.

And kudos for NOT blaming the customer in any way for why things may have gone wrong, even if they did do something wrong. There's a few out there that do just that no matter what happened. It doesn't make a difference at this point as to who is at fault and about who's right. It's about resolving the issues satisfactorily to all parties. There's always THAT CUSTOMER who is never satisfied. Just bite the bullet and move on, and hope you never see that person again. Just don't make sure they know that they actually suck or they'll tell others and that's never good for business. Not saying that's the case here, by no means. I'm just saying rhetorically.
 
D

Doug Chahoy

Royal Smart Person
Nov 21, 2016
1,059
113
I'll also add a positive for them, I bought inner front fenders a while back. The pair I got would not fit. I had communication with them and got a full refund.
 
el camino ss 84

el camino ss 84

Master Mechanic
Oct 23, 2016
293
43
Nw okc
All the company's that supply gbody part's that I've ordered from i haven't had any issues even when I order thru there ebay stores. Except once I had a issue with gbodyparts when ordering from there website.but they handled the issue quickly and made it right.
 
C

Charlyhtx

Apprentice
Apr 10, 2018
50
8
I had good dealings with them. Sent me a defective headlight, told them about it and they had a new one shipped to me next day without even asking for original headlight back
 

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