I shopped around for some tires for the wifes minivan. Found Sam's Club to be the lowest by far for some BFGs. Then, yeah, a disclaimer here, reality hit. 700 miles in on the tires and I needed to remove them to do some brake work. 3 lugs on one wheel cross threaded and one on another. 2 of the lugs that crossed up ended up damaging the rim since they weren't holding it tight. I did the fix, had to buy a new rim, which surprisingly, no yards had a match. I ended up finding 4 American Racing wheels at the u pull it for less than $100.00. 4 new lug studs, a set of 4 lug nuts, and my labor in my drive to get it taken care of. This happened on a friday night, found wheels on saturday morning. I live an hour from Sam's. I went back in with receipts for $117.00 worth of parts, the four rims, the four rim/tire combos off the van, and told them they were gonna mount them free and reimburse me for the parts. I didn't ask for any money for my time. They argued like you wouldn't believe. Said they should have been called to do the work. I asked them if they would have sent a tech to my house, they said no. I asked them if they had their own tow truck, knowing they didn't. Asked them if they were gonna pay for a tow then. Asked them if they had a matching wheel in stock, again knowing they didn't. I told them it seemed like I did them a favor taking care of their screw ups then and I just wanted things made right and $117.00 seemed pretty cheap compared to what a tow, a NEW rim from the stealership, 4 lugs and studs, and labor time would have cost them. They balked and gave me a $75.00 in store gift card, mounted the tires to the new rims, and said that was all they would do. The store manager wouldn't even come out to talk to me. Made one of the techs keep running back and forth. I wrote a nice pair of letters to Sam's and Walmart corporate headquarters. A few days later, the store manager called. I demanded an apology for the treatment and asked them if $117.00 was worth losing a customer over and to remember that my word of mouth would cost them even more. She ended up apologizing on the phone, sent me a written apology, and another $200.00 store gift card. Even then, I'm still not a real happy camper. They assured me they would hand start each lug nut which its obvious now they didn't. Their balancing job sucked since they used stick on weights and didn't bother to clean the rim before sticking them on and half of them fell off, WHILE I WAS PICKING UP THE TIRES!! They rebalanced them while I waited, but I notice some have fallen off again. Lesson learned. Cheapest price not always best deal.
Sorry for the long rant.