That's a shame. The Napa I started my career in was privately owned. When the owner (who was an incredible partsperson) sold it to the franchise, the 2 other experienced parts guys left soon after. I was left with the guy that had zero interest in cars, or fixing anything for that matter, as my Manager. I lasted maybe another year, but couldn't stand working for a store that suddenly lost all of its great reputation, despite working 7 days a week for months trying to keep the store afloat. "Paper catalogs? We don't need those. Heavy duty and agricultural parts? Toss 'em. 3 runs to the industrial park per day? Nah we'll just go once a day at 3 o'clock."
Not sure why losing long standing customers' business is how you save money.
Not sure why losing long standing customers' business is how you save money.