Went to the local Chevy Dealer here in my area to buy the ACDelco Posi traction Additive for my Vette. I called and gave the guy the PN and he looked it up that way. When I got there he had it on the counter. Since I was already there I asked him for the 75W-90 Gear oil and he asked me for the vehicle's last four of the VIN Number. I asked him how the last 4 of the VIN Identify what parts correspond to a car. He pointed at a sign that said they didn't sell parts unless they had the a VIN #! I said that I would only take the posi additive, he then asked me for my name and phone # and I said that I don't provide that info at any store. Paid cash and left. Another parts department that not only lacks basic knowledge of anything automotive but also lack the willpower to look up parts or basic oil! The local GMC dealer is the opposite. I went there to buy a part for 2006 GTO and the guy flipped the screen so I could see and he looked at a bunch of screens while I watched until he found the part and I confirmed that is what I needed.
What has been your experience with parts departments?
What has been your experience with parts departments?