New (or not) Torque Wrench

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mikester

Comic Book Super Hero
Mar 10, 2010
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Small town NY
Some of you folks may remember my thread about torque wrenches a week or two ago.
In the end I wound up ordering a new Gearwrench 85063. It was pretty much the range and drive I had. Shopped around, cheapest price was under $100 at Amazon and also of all places Walmart.
Since theres a Walmart less than 20 minutes from my house I thought it would make sense to order it through there just in case there was a problem. Ordered it Monday and it was there today.
Came home and I was like a kid at Christmas. I know you guys know that feeling. LOL
Opened the plastic case and the first thing I noticed was oily finger prints all over the ratchet end. Then I see the wrench is set at 30lbs. Case has some scratches.
I called Apex Tool down in NC. The guy that is helping me requested a ton of pictures that are already sent. Turns out Walmart might have had a 3rd party supply this tool. Not Walmart, not Gearwrench but some knucklhead that might have an account with Walmart. This sucks. Its like ordering a new pair of tighty whiteys and getting someones worn dirty drawers. Needless to say Im really pi$$ed.
I can take it back and get a refund tonight but Im waiting for the guy from Apex to call me. Maybe they will swap it for a new one since I have a receipt.
Moral of the story...Be careful who you buy from.
 
return it
 
That sucks, but yeah walmart uses alot of 3PL companies now to help expedite their orders as does Amazon. There are several local logistics companies that deliver for them.
Luckily for you, Apex tool group is legit and their customer service is usually top notch. I used to deal with them frequently when I worked in industrial sales and they never let me down. Hopefully they handle it properly!
 
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I hate Walmart....
 
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