I'll try and keep this short. Have a shitty situation unfolding and not sure what options i have...
Ordered appliances, told 7-10 days to get. 7 weeks later they show up, they had a tough time getting the stove for reasons they will not share. They get to the house, and the dishwasher was dented. We wanted the dishwasher most of all, so we agreed to take it and get a replacement door coming. The delivery guys dented the back of the fridge on the way up the stairs.... no big deal i guess, not cosmetic, and they tell me that even though it made contact with the motor, it won't be a problem. Delivery guys leave. We install the stove, unwrap it, only to find another dent much like the one in the dishwasher door (tie straps too tight on the truck, obviously.) Here's where it gets complicated. We use the stove, expecting the same deal as the dishwasher. HOWEVER... the next day, we realise that this isn't even the stove we were shown in the store. It's a lesser model that looks almost identical. To make things worse, I check my receipt, and they billed us for the one we received, NOT the one we were shown in the store. NO WONDER he got us such a good price on it! This is where I get mad, cuz we waited almost 2 months for the wrong ****ing stove, and I know this is gonna be a problem. I gave them my demands: I want the stove we saw in the store, and I'm willing to pay the difference; I want my dishwasher door installed by a qualified LG service tech so my warranty is still good, I want extended warranty on the fridge just in case the motor does calve, and I want my $150 delivery fee refunded because i had to help their goons every step of the way (long story there but these guys obviously had never moved a fridge in their life.)
After another 2 weeks of waiting, they came back with "we have ordered you a door for your stove, and are going to give you $150 store credit." I told them "No, do better."
Waiting to hear from them today, probably going to BBB to hopefully resolve this. Any other ideas?
Ordered appliances, told 7-10 days to get. 7 weeks later they show up, they had a tough time getting the stove for reasons they will not share. They get to the house, and the dishwasher was dented. We wanted the dishwasher most of all, so we agreed to take it and get a replacement door coming. The delivery guys dented the back of the fridge on the way up the stairs.... no big deal i guess, not cosmetic, and they tell me that even though it made contact with the motor, it won't be a problem. Delivery guys leave. We install the stove, unwrap it, only to find another dent much like the one in the dishwasher door (tie straps too tight on the truck, obviously.) Here's where it gets complicated. We use the stove, expecting the same deal as the dishwasher. HOWEVER... the next day, we realise that this isn't even the stove we were shown in the store. It's a lesser model that looks almost identical. To make things worse, I check my receipt, and they billed us for the one we received, NOT the one we were shown in the store. NO WONDER he got us such a good price on it! This is where I get mad, cuz we waited almost 2 months for the wrong ****ing stove, and I know this is gonna be a problem. I gave them my demands: I want the stove we saw in the store, and I'm willing to pay the difference; I want my dishwasher door installed by a qualified LG service tech so my warranty is still good, I want extended warranty on the fridge just in case the motor does calve, and I want my $150 delivery fee refunded because i had to help their goons every step of the way (long story there but these guys obviously had never moved a fridge in their life.)
After another 2 weeks of waiting, they came back with "we have ordered you a door for your stove, and are going to give you $150 store credit." I told them "No, do better."
Waiting to hear from them today, probably going to BBB to hopefully resolve this. Any other ideas?
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