Wow, no love for body shops here. There are some that do know what they're doing and do a good job. You guys should try working in this end of it sometime.
Every state differs and ins. companies handle things in different ways from co to co.
Here, by law, the Ins co is obligated to protect the lienholder, so there are two scenarios on a vehicle that has a lienholder that usually come into play.
First is check is payable to customer and lienholder. This can be a HUGE PITA for some lienholders. Many want to see the car (after repairs) if they are local. Some require the check to be sent with a copy of the repair ticket to them, it is reviewed and IF payments are current, they will endorse and return. Some don't care and will endorse with no problem.
Second scenario is check payable to shop and customer. Few shops these days will endorse these checks without making the repairs, but you might find one that will. We once had a customer whose insurer made check payable to us and the vehicle owner. Customer forged our endorsement and cashed said check and disappeared. $12K repair on a year old Corolla. Through the lien process we wound up owning the car and were able to sell at auction to recoup our costs. Out of state lienholder elected not to come after the car as it was money already lost, apparently
My advice is to play it straight with the lienholder and ins co, let them know how you want to do it, and see what they say.
Long before I entered the collision business, my dad had an
Impala that my brother had crashed in front. As it happened, I had bought a drivetrain donor from a coworker same model/year/color sometime after this. State Farm was fine with me repairing the car, but indicated they would only pay half the labor rate. They paid full estimate less 50% of the labor Win/win for everyone, IMO