I worked for them on and off for over 14 years. at the end I was the only one that really knew the way around a car... I'm not a natural born salesperson, but most of my customer base came back because I knew not to as if it was a 2wd or 4wd when they asked for wipers... funny thing is, 2 weeks after they fired me, the manager (a friend, business never got between)) called me laughing , and told me the DM that made him fire me, asked him: " if we ask nicely, you think he'll come back?" 😆 Turns out most of the loyal customer base left when they found out.
short story long, they tend to hire alot of millenials that know how to access a computer... If you're making more that they are, they're trying to keep their P&L low, to maximize their own bonus. (I was a Asst manager for 3 years, then stepped down to commercial sales for a couple years)