With the new Monte I dug out my BIG 6 ton jack stands made by Duralast, Autozones name brand.
I used them for the Malibu.
They where great and lifted the car 2 feet off the ground.
Well when I got them out they were rusted rotted and in no way could be used.
So about a month ago I wrote Autozone a letter explaining what happened and how I was disappointed.
Asking them if there was a warranty on them being Duralast tools have a lifetime warranty.
They got back to me the next day and we played email tag back and forth requesting and providing info.
Then they said "We have what we need. You will not hear back from us until we come to a resolution"
So last night I email them say Hey it's been a month any updates on my issue?
I get an email back within 20 min saying they are sorry for the delay and forwarded the emails to upper management.
Five min later I get an email from upper management with a phone number saying please call me at your earliest convenience.
This morning I call the number and speak with a supervisor about the issue.
He asks when can I be at my local Autozone and I tell him 2PM today after work.
He says OK great.
So I show up and BOOOOOOOOOOOM these are waiting for me.
I know Thunderball had an issue recently with California Car Covers and there service.
But Autozone did the right thing.
I guess they will be my go to store for parts from now on.
I used them for the Malibu.
They where great and lifted the car 2 feet off the ground.
Well when I got them out they were rusted rotted and in no way could be used.
So about a month ago I wrote Autozone a letter explaining what happened and how I was disappointed.
Asking them if there was a warranty on them being Duralast tools have a lifetime warranty.
They got back to me the next day and we played email tag back and forth requesting and providing info.
Then they said "We have what we need. You will not hear back from us until we come to a resolution"
So last night I email them say Hey it's been a month any updates on my issue?
I get an email back within 20 min saying they are sorry for the delay and forwarded the emails to upper management.
Five min later I get an email from upper management with a phone number saying please call me at your earliest convenience.
This morning I call the number and speak with a supervisor about the issue.
He asks when can I be at my local Autozone and I tell him 2PM today after work.
He says OK great.
So I show up and BOOOOOOOOOOOM these are waiting for me.
I know Thunderball had an issue recently with California Car Covers and there service.
But Autozone did the right thing.
I guess they will be my go to store for parts from now on.
