Dear seawolf18:
My name is Susan with Sears Social Media Support Escalations Team. We are a single point of contact for escalated issues which means that we handle issues from start to finish with one dedicated case manager. I found your post here and wanted to reach out and offer our sincere apologies for the poor customer service you've experienced at your local Sears. We expect all of our retail associates to build customer relationships and it does not seem this happened. Although the employees at your local Sears have replaced your hand tools when you brought them in we still expect you to receive excellent customer service. We would like to speak to you concerning your past experience and go over the options we have to turn this into a positive one. At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the tools were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (seawolf18) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
My name is Susan with Sears Social Media Support Escalations Team. We are a single point of contact for escalated issues which means that we handle issues from start to finish with one dedicated case manager. I found your post here and wanted to reach out and offer our sincere apologies for the poor customer service you've experienced at your local Sears. We expect all of our retail associates to build customer relationships and it does not seem this happened. Although the employees at your local Sears have replaced your hand tools when you brought them in we still expect you to receive excellent customer service. We would like to speak to you concerning your past experience and go over the options we have to turn this into a positive one. At your convenience, please contact our office via email at [email protected] so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the tools were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (seawolf18) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Susan R.
Social Media Moderator
Sears Social Media Support
