I'll never forget that smell and the smoke plume in the air days later you could see and smell it all the way down here at the Jersey shore. When I heard the first plane hit I went in to watch on TV and I thought how could a pilot F that up so bad. That's when the second plane hit and I thought OMG that's no accident
I was driving to work that morning, back then I was a manager with a regional company kind of like what big lots is. At the time I had on the radio (out of state station from Boston - WAAF). Anyways, those guys were known to do some bad taste and off color stuff, so I was hearing them talk about and give a play by play.
I remember thinking, this can't be serious... changed a couple other channels, who just were playing music. I thought it must be an imitation war of the worlds or something.
Until I got into work. Then they had news coverage of what was going on. For a while nobody knew what to do - do you close, go home, stay open? Everyone on a management or public safety side we knew was paranoid about the impacts on anywhere people gathered in groups, we're more things planned, should stores even be open? I can remember it was a few days before things even started to return to normal, even when the places opened back up, people in that area of southern New England just weren't going out right away.