Lucky. That would be like 4 in 1400. For those without Facebook though, it sort of leaves out his customer base, doesn't it? Shouldn't he be able to be contacted via the website? Just sayin'.
Like I said, I'd be curious to see if they got any better, because for a LONG time they sucked donkey balls on CS. Not quite as bad as Brothers, but close. I don't think they could even define "customer service" there for a while. Wrong parts, long delays, no communication and 10,000 excuses. And it wasn't just a once in a blue moon thing. Bad things happen, but much of it was from their own doing. Or lack of doing.
IMO, the objective is backwards. Too busy chasing $$ instead of providing excellent products and services at a fair price. You do the $$ first, and you see what happens. If you do the products and services first, the $$ flow in behind it. The $$ will follow.
It's a lot like that 10mm socket or 9/16" wrench you lost...you actively search for it, you'll never find it. When you're not putting it as a priority, it'll show up.