WOW! I just went through your thread on putting the radiator in. I'm glad you went through and documented the issues so we can all learn from it.
"When one person struggles to cut the path, the rest can hike in peace"
Hutch
BUILD THREAD 1987 Olds 442 Project Build
- Thread starter oldsofb
- Start date
"When one person struggles to cut the path, the rest can hike in peace"
Hutch
Someone has to be a guinea pig on the direct fit parts & Cold Case picked me for this one. Nice thing here on GBF is we all share the learning experiance so we all can learn the best way of installing these parts.
I will start this by saying I'm as guilty as anyone concerning this:
It seems that the only feedback people give is when things go wrong. We always hear when the part arrived broken or it didn't fit as promised, but never a word when everything went well. I get parts delivered or purchased all the time during this whole build. The only ones I highlight are the ones that failed to meet expectation in some way.
Here's a good story for ya!
If you recall, I'm having a fitment issue with my Digi-Tails light boards fitting in my 81-83 tail light housings. I contacted Digi-Tails with my issue. Matt (the rep I've been dealing with) asked specific questions about my issue and sent it on to their tech dept.
Here's what I got back from him yesterday in an e-mail (I asked if I could post this)
This is what I consider great customer service!! "You can cut them, they fail we'll replace, We'll cut them for you, or we'll just send the redesign when they're ready".
I could not ask for better than that, and it was actually more than I expected.
In a world where the art of customer service seems to be circling the bowl, the companies that get it right need a little praise their way.
Great work Digi-Tails!!
Hutch
It seems that the only feedback people give is when things go wrong. We always hear when the part arrived broken or it didn't fit as promised, but never a word when everything went well. I get parts delivered or purchased all the time during this whole build. The only ones I highlight are the ones that failed to meet expectation in some way.
Here's a good story for ya!
If you recall, I'm having a fitment issue with my Digi-Tails light boards fitting in my 81-83 tail light housings. I contacted Digi-Tails with my issue. Matt (the rep I've been dealing with) asked specific questions about my issue and sent it on to their tech dept.
Here's what I got back from him yesterday in an e-mail (I asked if I could post this)
This is what I consider great customer service!! "You can cut them, they fail we'll replace, We'll cut them for you, or we'll just send the redesign when they're ready".
I could not ask for better than that, and it was actually more than I expected.
In a world where the art of customer service seems to be circling the bowl, the companies that get it right need a little praise their way.
Great work Digi-Tails!!
Hutch
The good thing about the stock tail light lamps....
I just have to whip out a box of GM p/n 9428902 for my "Analog-Tails" (bulbs still available from GM at $1.78 list price each) and change out any blown bulbs. For those that go aftermarket, they'd be known as 1157 bulbs. 🙂
But hey, that's pretty cool about Digi-Tails making good on whatever you need to do to get the tail lamps done right, they'll back you up. PERSONALLY speaking, since 1981-83 lamps aren't easy to get hold of, I'd notch them myself and if then they don't work, send the cut panels back (so they could get ACTUAL cutout size to revamp their 81-83 version lamps) and send you a newly designed set. Then send them photos of them working in your housings so then they can use that for promoting their product for those others with 81-83 lamps who come down the trail after you blazed it.
I just have to whip out a box of GM p/n 9428902 for my "Analog-Tails" (bulbs still available from GM at $1.78 list price each) and change out any blown bulbs. For those that go aftermarket, they'd be known as 1157 bulbs. 🙂
But hey, that's pretty cool about Digi-Tails making good on whatever you need to do to get the tail lamps done right, they'll back you up. PERSONALLY speaking, since 1981-83 lamps aren't easy to get hold of, I'd notch them myself and if then they don't work, send the cut panels back (so they could get ACTUAL cutout size to revamp their 81-83 version lamps) and send you a newly designed set. Then send them photos of them working in your housings so then they can use that for promoting their product for those others with 81-83 lamps who come down the trail after you blazed it.
AC Delco 1157's! Outstanding. Mike, you are a machine!The good thing about the stock tail light lamps....
I just have to whip out a box of GM p/n 9428902 for my "Analog-Tails" (bulbs still available from GM at $1.78 list price each) and change out any blown bulbs. For those that go aftermarket, they'd be known as 1157 bulbs. 🙂
But hey, that's pretty cool about Digi-Tails making good on whatever you need to do to get the tail lamps done right, they'll back you up. PERSONALLY speaking, since 1981-83 lamps aren't easy to get hold of, I'd notch them myself and if then they don't work, send the cut panels back (so they could get ACTUAL cutout size to revamp their 81-83 version lamps) and send you a newly designed set. Then send them photos of them working in your housings so then they can use that for promoting their product for those others with 81-83 lamps who come down the trail after you blazed it.
Very glad to her they stepped up and didn't go with the normal "COVID" answer everyone is seeming to giving these days. My only knock to digitails was my own fault, I saw other setups running the turn signals going to the side so that is what I had been expecting. But it clearly showed on their site for some reason the Monte setup goes up and down for the turn signal. While I think it would look 1,000x better going to the side it is the way they designed them and my own fault. Other wise I love my Digi-Tails
Finally got the time to clearance and install the Digi-Tails Light Boards. I felt better knowing no matter what happened Digi-Tails would be there.
I did my first clearance cut. I had to make sure I didn't cut into the circuit path as I understood it.
After this first cut, I test fitted the board. No go. Gotta cut some more.
I had to file the one side of the small connector pins and LED housing on both sides clean off. At this point I was sure those two LED's were DOA, and I was hoping it didn't cause a whole row to not work or maybe the whole board.
To my surprise, they all worked. Even the two I filed in to.
Now to finish the install. It was still tight and required some persuasion to get in, but they fit.
The payoff
I can't thank the Digi-Tails team enough for being willing to do whatever I needed to get this done. What a great company!
Hutch
I did my first clearance cut. I had to make sure I didn't cut into the circuit path as I understood it.
After this first cut, I test fitted the board. No go. Gotta cut some more.
I had to file the one side of the small connector pins and LED housing on both sides clean off. At this point I was sure those two LED's were DOA, and I was hoping it didn't cause a whole row to not work or maybe the whole board.
To my surprise, they all worked. Even the two I filed in to.
Now to finish the install. It was still tight and required some persuasion to get in, but they fit.
The payoff
I can't thank the Digi-Tails team enough for being willing to do whatever I needed to get this done. What a great company!
Hutch
Similar threads
