I had the same exact problem on my first order with them recently and worse on the next. Waiting on them to get missing hardware to me that I already paid for and to find out what they intend to do about damaged parts that were just thrown in a box with no paper, wrap or filler of any kind. Anne has been decent with follow-up but said she would send me a shipping label this past Monday so I can send a part back to them, still have not received the label. She did email it to me last week but it would not work because of margin issues with bar code (not her fault). The part I am sending back is what supposedly held up my first order so I had told them to not bother sending it and they did anyway. Anne said she forwarded my email about issues to her boss and I never heard back from anybody. Anne did at least apologize once, it seems like she is at least trying for the most part. I don't know... guess I'll just hope for the best and follow-up with details for you all as this unfolds. Just sucks because I was planning on buying a lot more from them, a LOT more.