Basically, I put an old billing address in (during checkout) a couple times, (i move frequently) and got locked out. After updating the info with my bank, Rockauto still couldnt (or wouldnt) do anything to help. When talking to a phone rep, he told me, all they know how to do is check order status and look up the same info the customer has access to (basically means their customer service is non existent).
I even tryed a different payment option, with paypal, and their website still had me blocked. Called them again, and this phone rep was a complete d!ck.
I've ordered a ton of parts online over the years, spent a small forture in the process, and I've never had a customer service experience this bad before. I was seriously angry when it was all over.
I then went on a different website, who sold the same ACC carpet, picked the color I actually wanted (rockauto only had 5 color choices), and it was only $10 more with shipping.
I know I can't be the only one in the world who had a bad experience with these guys. With the customer service I witnessed, there has to be a few......unless bad customer service just happens to follow me these days
I even tryed a different payment option, with paypal, and their website still had me blocked. Called them again, and this phone rep was a complete d!ck.
I've ordered a ton of parts online over the years, spent a small forture in the process, and I've never had a customer service experience this bad before. I was seriously angry when it was all over.
I then went on a different website, who sold the same ACC carpet, picked the color I actually wanted (rockauto only had 5 color choices), and it was only $10 more with shipping.
I know I can't be the only one in the world who had a bad experience with these guys. With the customer service I witnessed, there has to be a few......unless bad customer service just happens to follow me these days