Pshh. Looks like all the rest of the pack from here. They get your money, then f**k you, you're on your own. It's odd because I've heard good things about them, then this. Hopefully it's a one-off. Because if it's not...I can predict a sales slump ahead.
*crickets* The response, or lack thereof, should tell you what you need to know. If they said yeah, we'll do this, that or the other, but it will take a bit of time because of (fill in here)... then I could maybe understand because they're upfront about it. But when they tell you one thing, then do the opposite, and then get all pi$$y about it - not cool. Kicking cans down the road and not solving problems is for the governments to do, not private businesses.
Does John run the company? That's where I'd start. If John's in customer service or sales, he's doing it wrong and needs to be working at a school cafeteria instead. The word salad he gives you should include an expected ship date with a track number or order number or something. And if anything changes, they SHOULD notify you at least.
Why does every company think that the only thing that matters to people is the product they're hawking? Reasonable customer service, especially when things go wrong, is likely half the reason people shop with your dumb azz anyway. Yet they want to argue with customers and get mad about it because the customer base is picking on them...so sad. You're working for the customers, and today, news spreads fast. Faster if it's bad news.
