I remember the electrical issues you had and the ton of back and forth with the parts. If you have that documented there's the history. At one point you were waiting a while for parts.
And yea, ofcourse they are going to say everything of theirs "tested good". That's a given.
Court would be a run around too and you'll lose money because the lawyers will be jacking each other behind the scenes with no care but to make money.
Put the word around in places Holley loses customers. I'm not a fan of companies with lacking customer service and excuses.
Yeah, I sent them a huge long summary of everything I went through with them which I guess I might as well post here so I can start my smear campaign. Yeah thats what I said, the kicker was that they sat on it for 2 months. I kind of thought that about the court, but last time I did it I went up against my home warranty company without a lawyer and ended up winning basically 10k after all the hassle since for me most times its more of a principle thing. Yeah I usually hate to be that guy that wines about stuff, but the more I have thought about it I am going to make a post in the Gbody group on FB.
Hello Mr McLellan,
I received an email stating you wanted to file a claim with Holley regarding an issue you had with our Sniper product. This is very unfortunate and Holley regrets that you have had this unsatisfactory experience with any of our products. We will need you to provide answers to the following questions to get your claim started.
1) Provide a statement in email about exactly what happened from the time your Sniper Unit was installed until the issue occurred.
2) Include with your statement a copy of your receipt where you purchased this unit.
3) What type of vehicle was this Sniper System installed on? Year, Make, Model along with current mileage on the vehicle.
4) Who installed this Sniper Unit and are they certified mechanic(s)?
5) How long was this Sniper System on your vehicle prior to the issue?
6) Please provide pictures of the engine and engine bay along with detailed shots of the sniper wiring before you remove it from the car. The more pictures the better.
7) Detailed photos of the engine and the claimed engine damage
8) Photos of the car.
9) Include in your statement a quote or rough estimate of what you are expecting from Holley to satisfy your claim if your Holley Sniper EFI System is found to be the true root cause of your issue.
Once I receive this information, I will forward it to Holley Product Management for review. We will also need the Sniper unit returned to Holley for engineering evaluation. We need pictures of the engine and damage. After you provide all the requested pictures, please package these parts, and let me know when they are ready to ship. At that time, I will have someone issue a UPS call tag to have them shipped to Holley. Please provide the address where UPS needs to pick this package up.
Thank you
Jeannie Fish Jones
Quality Manager
1801 Russellville Road, Bowling Green, KY 42101
[email protected] | www.holley.com
1) Provide a statement in email about exactly what happened from the time your Sniper Unit was installed until the issue occurred.
We were never able to get the Sniper unit to run correctly and improve on what it was as a carburated motor. We were able to get the car running but would still have constant RFI problems. Numerous tech calls ended with them saying that it is something else causing the RFI, that if I upgraded to all Holley components those issues would go away. We attempted to drive it for a while until it blew a fuse dedicated to the Sniper unit. We replaced that fuse and the unit was much worse than it was before which led to more tech support to make it driveable again.
I pretty much spent the entire summer bouncing between your technicians with their different suggestions of how to trouble shoot while missing multiple shows I had signed up for that cost money to be part of. Throughout the process it changed characteristics 5 or 6 times and each time I spoke with a technician a different solution would be offered without connecting to the advice from the previous technician; I was getting run in a circle buying time because from the beginning it seemed to be a problem specific to the Sniper.
I followed each of the different suggestions that the techs said which was always different from what the previous one said and they would say that no that wasn't the way to confirm no RF or some of the other problems they were suggesting. The first one said I had to buy and install a fuel gauge at the Sniper to be sure it was getting enough fuel which it was getting 50+.(
) The next one suggested wrapping the sniper and distributor in tin foil to be sure there was no RF, and that there was likely RF coming out of my Taylor plug wires or the distributor.(
) When I talked to the next guy, he said that wasn't the best way to do it that I should run a ground from the battery to ground the throttle to make sure there was no RF.
The next guy then says no that isn't the best way and it is likely the IAC, shipped out an IAC that did not fix it. So then the next guy wanted me to finally run a data log and send it over, I sent that over to him and never hear back after multiple attempts to follow up. After running that data log it wouldn't allow me to do anymore for some reason saying it could not create folder. While trying to get a hold of the guy I sent the data log to I got another gentleman who says he is going to figure it out for sure for me. He assures me that it is a leak in my exhaust within 3 feet of the o2 sensor, says to blow air through my exhaust and spray soap mix to see where it bubbles.
Couldn't find a leak anywhere, throughout all of this I was throwing parts at the car with their suggestion of replacing my Taylor plug wires, the distributor, new plugs since the ones put in at original install looked fouled, and putting the fuel gauge in line to the Sniper. So now I have all these parts on and after the last guy says when I can't find the leak to tinfoil everything and run the pink wire directly to battery for ignition issues, if that doesn't work second is to disconnect the alternator , and third is with all of those then also both relays for the electric fans disconnected to make sure there isn't something else. Once after all of that is done there is still no improvement they finally agree that it is possibly something with the Sniper.
But all they have available is the shiny unit that has been refurbished and will likely not have anything available any time soon, with hopes of being able to make the final event of the year I accepted it but by the time it was processed it was too late to even make that. So I did very much appreciate them sending me the black unit since the polished was not something that fit the look of the car. But every tech I talked to would assure me that they were more qualified than the last person who had me on the tech line and why they wanted to take their own path. Which then lead to a long period of time troubleshooting and changing of characteristics.